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*00520180126141015.0
*008190517s2017    sw ||||e||||||000 1|swe|c
*020  $a9789177750208$qdanskt band
*035  $a(BOKR)9789177750208
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*041  $aswe
*084  $a84.31
*1001 $aPetersson, Erika
*24510$aDrottningen i kassan /$cErika Petersson.
*264 1$aStockholm :$bGalago,$c2017
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*337  $aunmediated$bn$2rdamedia
*338  $avolume$bnc$2rdacarrier
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*650 7$aArbetsliv$0https://id.kb.se/term/sao/Arbetsliv$2sao
*655  $asvensk skönlitteratur
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*887  $5Trel$a{"@id":"ns1gth8t18tmq57","modified":"2018-01-29T16:22:14+01:00","checksum":"49345435707"}$2librisxl
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*887  $5Vasb$a{"@id":"v07m2p511zg7zjx","modified":"2018-01-31T18:39:57+01:00","checksum":"52725983718"}$2librisxl
*887  $5Vaxm$a{"@id":"jnwb4snp4754074","modified":"2018-02-28T12:25:19+01:00","checksum":"53624267390"}$2librisxl
*887  $5Vilh$a{"@id":"8dm23t0f4pbktrb","modified":"2018-03-12T16:43:29+01:00","checksum":"48468702860"}$2librisxl
*887  $5Ya$a{"@id":"04cs8w251qc76g4","modified":"2018-01-31T14:15:15+01:00","checksum":"50283488158"}$2librisxl
^

Vad tänker egentligen personen i kassan om dig? Du vet, den där tjejen eller killen du möter varje dag och småpratar med, ignorerar eller kanske ger en skopa ovett? Och det där ordet SERVICE, vad betyder det egentligen? Vissa tycker att det är att få hjälp när man frågar efter något, andra att det är att få bete sig som ett barn som inte ätit mellanmål utan att bli det minsta ifrågasatt. Det är det här som gör service så svårt, det är kunden som definierar, och alla definierar olika. I Drottningen i kassan tar butiksarbetaren Erika Petersson bladet från munnen och analyserar servicebegreppet, kunderna och deras beteenden på ett lika avslöjande som roligt sätt: Se den här boken som en tramsig samling illustrationer och texter, ett konstverk, en arbetarskildring eller ett bidrag till Humorsverige. Det är upp till dig. Gör vad du vill. Bränn den. Men kom bara inte och säg att det är enkelt att jobba med människor, det är det enda du inte får göra!